Introduction
Welcome to ArtfulKnits.com. At Indigo Training and Coaching, we strive to provide high-quality luxury designer handmade knitwear for art and culture enthusiasts. We hope you love your purchase, but if you are not completely satisfied, we are here to help.
Contact Information
Indigo Training and Coaching Marathonweg 16, Amsterdam, The Netherlands Email: [email protected]
Effective Date
This Refunds and Returns Policy is effective as of 29.06.2024.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in the original packaging with all tags and labels attached.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Return Process
- Initiate a Return: To start the return process, please contact our customer support team at [email protected] within 14 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our customer support team will review your request and, if approved, will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). Returns without an RA number will not be accepted.
- Shipping: You are responsible for the shipping costs associated with returning the item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Return Address: Ship the item(s) to the following address:Indigo Training and Coaching Marathonweg 16, Amsterdam, The Netherlands
Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
Non-Refundable Items
- Gift cards
- Custom, made to order or personalized items
- Sale items (only regular priced items may be refunded)
Exchanges
Due to the uniqueness of our knitwear, all items are one of a kind and cannot be exchanged. If you have any doubts, please contact us at [email protected] with your order number and details about the defect or damage.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Processing Timeframes
- Return Request Review: Within 2 business days of receiving your return request, we will review and respond with an RA number and return instructions if approved.
- Refund Credit: Within 10 business days of approval, the refund will be applied to your original method of payment.
Contact Us
If you have any questions about our Refunds and Returns Policy, please contact our customer support team at:
Email: [email protected] Address: Marathonweg 16, Amsterdam, The Netherlands
Policy Updates
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our policy.
By purchasing from ArtfulKnits.com, you acknowledge that you have read and understood this Refunds and Returns Policy. Thank you for shopping with us!